Data protection

PRIVACY POLICY

Preamble

The protection of your personal data is our highest priority. This Privacy Policy informs you about the type, scope, and purpose of the processing of personal data in the context of using our dating and contact mediation platform, as well as your rights as a data subject.

The processing of your data is always carried out in accordance with the General Data Protection Regulation (GDPR) and the applicable national data protection regulations.

1. Controller and Contact

The controller within the meaning of the General Data Protection Regulation (GDPR) is:

If you have any questions about data protection, you can contact us at any time using the contact details above.

2. Definitions

This Privacy Policy uses terms defined by the GDPR:

a) Personal Data

All information relating to an identified or identifiable natural person (e.g., name, email address, IP address, username).

b) Processing

Any operation carried out in connection with personal data, such as collection, recording, storage, use, transmission, or deletion.

c) Controller

The natural or legal person who decides on the purposes and means of processing personal data.

d) Processor

A person or entity that processes personal data on behalf of the controller (e.g., hosting provider, payment service provider).

e) Consent

Any freely given, informed, and unambiguous indication of the data subject's wishes to agree to the processing of their personal data.

3. Scope and Purpose of Data Processing

3.1 Use of the Platform Without Registration

Basic use of our website is possible without providing personal data. However, certain functions (such as profile creation and contacting other users) require registration.

3.2 Registration and Profile Creation

When registering on our platform, we collect the following data:

Mandatory information:

• Email address

• Username (pseudonym)

• Password (stored encrypted)

• Profile type (private profile or business profile)

• Gender and age

• Postal code/place of residence

Voluntary information:

• Profile description

• Interests and preferences

• Profile photos

• Other profile characteristics to improve mediation

Legal basis: Art. 6 para. 1 lit. b GDPR (contract performance)

Purpose: The data serves to provide the platform functions, contact mediation between users, and contract fulfillment.

Note: We expressly recommend using a pseudonym instead of your real name. Data that enables direct contact outside the platform (such as telephone number, full name) are not visible to other users unless you expressly release them in your profile.

3.3 Private and Commercial Users

When registering, you can choose between:

• Private profile: Use for private, non-commercial purposes

• Business profile: Use for commercial purposes (e.g., mediation agencies)

Commercial users must transparently indicate their commercial status in their profile. Processing is also based on Art. 6 para. 1 lit. b GDPR.

3.4 Cooperation with Partner Companies

Our user profiles may also be accessible via platforms of partner companies with the same content orientation, provided that these companies cooperate with us and use our software. By registering, you consent to your profile data also being displayed on these partner platforms and to you being able to access profiles of users of these partner companies.

Data that serves your individualization (e.g., email address, telephone number) is not made accessible to partner companies. Partner companies can contact registered users via our internal messaging function without gaining access to their email address.

Legal basis: Art. 6 para. 1 lit. a GDPR (consent upon registration)

4. Paid Memberships and Payment Processing

4.1 Collection of Payment Data

For booking paid premium memberships, we work with external payment service providers. Payment processing is carried out exclusively via these service providers.

Collected data:

• Name (for invoicing)

• Email address

• Selected tariff and payment method

• Transaction data (date, amount, transaction ID)

Payment information (e.g., credit card data, bank details) is transmitted directly to the respective payment service provider and is not stored on our servers. We have no access to your complete payment data.

Legal basis: Art. 6 para. 1 lit. b GDPR (contract performance)

Purpose: Processing of payments and provision of booked services.

4.2 Processors

The payment service providers process your data as processors in accordance with Art. 28 GDPR. The privacy policies of the respective payment service providers, which are displayed to you during the payment process, also apply.

5. Newsletter

5.1 Newsletter Registration

You can subscribe to our newsletter to regularly receive information about our offer, special promotions, and news.

Collected data:

• Email address

• Username/pseudonym (for personal address)

• Optional: Gender (for target group-specific addressing, e.g., for couple events)

Legal basis: Art. 6 para. 1 lit. a GDPR (consent)

Double opt-in procedure: After registration, you will receive a confirmation email. Newsletter delivery is only activated after confirmation of the link contained therein. This serves as proof of your consent.

5.2 Newsletter Tracking

Our newsletters may contain so-called tracking pixels. These are small, invisible graphics that provide us with information about whether and when an email was opened and which links were clicked.

Purpose: Optimization of newsletter content and adaptation to user interests

Legal basis: Art. 6 para. 1 lit. a GDPR (consent as part of newsletter registration)

5.3 Unsubscribing from the Newsletter

You can unsubscribe from the newsletter at any time by:

• Clicking the unsubscribe link in every newsletter email

• Unsubscribing in your account settings on the platform

• Informal notification to our support

After unsubscribing, your data will no longer be used for newsletter delivery and newsletter tracking will be terminated.

6. Cookies and Similar Technologies

6.1 What Are Cookies?

Cookies are small text files that are stored on your device and contain certain information. They enable us to save your preferences and simplify the use of the platform.

6.2 Types of Cookies

We use the following cookie categories:

Technically necessary cookies:

• Session cookies for authentication

• Storage of language settings

• Shopping cart functions

Legal basis: Art. 6 para. 1 lit. f GDPR (legitimate interest in the functionality of the website)

Analysis and marketing cookies:

• Collection of usage statistics

• Improvement of the platform

• Personalization of content

Legal basis: Art. 6 para. 1 lit. a GDPR (consent via cookie banner)

6.3 Cookie Management

You can delete cookies in your browser settings at any time or prevent their storage. Please note that with deactivated cookies, not all functions of the platform may be fully usable.

You can adjust your cookie settings at any time via our cookie banner or in your account settings.

7. Automatically Collected Data (Server Log Files)

With each access to our platform, our web server automatically collects the following data:

• Browser type and version

• Operating system used

• Referrer URL (previously visited page)

• Hostname of the accessing computer

• IP address (anonymized after 7 days)

• Date and time of the request

• Amount of data transferred

• Access status (e.g., error code 404)

Legal basis: Art. 6 para. 1 lit. f GDPR (legitimate interest)

Purpose:

• Ensuring system security

• Technical administration of the platform

• Detection and defense against cyber attacks

• Statistical evaluation (anonymized)

This data is stored separately from other personal data and does not allow direct conclusions about your person.

8. Contact and Support

8.1 Contact Form and Email

If you contact us via contact form or email, the data you transmit (name, email address, message content) will be stored.

Legal basis: Art. 6 para. 1 lit. f GDPR (legitimate interest in communication) or Art. 6 para. 1 lit. b GDPR for contract-related inquiries

Purpose: Processing your inquiry and communication with you

Storage period: Until your inquiry is completely processed, then a maximum of 2 years (if there are no legal retention obligations)

8.2 Internal Messaging Function

Communication between users takes place via our internal messaging function. These messages are stored on our servers as long as your account is active.

Legal basis: Art. 6 para. 1 lit. b GDPR (contract performance)

9. Disclosure of Data to Third Parties

9.1 General Principle

Your personal data is generally not disclosed to third parties, except:

• You have expressly consented (Art. 6 para. 1 lit. a GDPR)

• There is a legal obligation (Art. 6 para. 1 lit. c GDPR)

• The disclosure is necessary for contract execution (Art. 6 para. 1 lit. b GDPR)

9.2 Processors

We work with service providers who process data on our behalf:

• Hosting provider: Provision of server infrastructure

• Payment service provider: Processing of payments

• Email dispatch service provider: Sending system and newsletter emails

• Analysis service provider: Evaluation of usage statistics (only with your consent)

Contracts in accordance with Art. 28 GDPR have been concluded with all processors that ensure the protection of your data.

9.3 Partner Companies

As described in Section 3.4, your profile data (without contact data such as email, telephone number) can be displayed on partner platforms. This disclosure is based on your consent upon registration.

9.4 No Disclosure for Advertising Purposes

Your data will not be disclosed to third parties for advertising purposes.

10. Data Transfer to Third Countries

As a general rule, we process your data within the European Union (EU) or the European Economic Area (EEA).

If, in exceptional cases, data transfer to a third country (outside EU/EEA) is necessary, this only takes place if:

• The EU Commission has issued an adequacy decision for the third country (Art. 45 GDPR), or

• Appropriate safeguards such as EU standard contractual clauses exist (Art. 46 GDPR), or

• Your express consent exists (Art. 49 para. 1 lit. a GDPR)

You can ask us about the guarantees for data transfers to third countries at any time.

11. Storage Period and Deletion

11.1 General Storage Period

We only store your personal data for as long as is necessary to fulfill the purposes for which they were collected, or as long as legal retention obligations exist.

11.2 Storage Periods in Detail

Profile data: Until deletion of your account by you
Message history: Until deletion of your account
Payment data: 10 years (tax retention obligation)
Newsletter data: Until unsubscription from the newsletter
Server log files: IP addresses are anonymized after 7 days, log files deleted after 90 days
Contact inquiries: 2 years after completion (if there are no longer retention obligations)

11.3 Deletion Upon Account Termination

Upon termination of your membership via the "Manage Membership" function in your account, your profile data and message history will be deleted immediately. Your profile will then no longer be visible to other users.

Data that we must store due to legal retention obligations (e.g., invoice data) will be blocked for the duration of the retention obligation and then deleted.

12. Your Rights as a Data Subject

Under the GDPR, you have the following rights:

12.1 Right of Access (Art. 15 GDPR)

You have the right to request information about the personal data we have stored about you at any time. The information is free of charge.

12.2 Right to Rectification (Art. 16 GDPR)

You can request the immediate correction of incorrect data or the completion of incomplete data.

12.3 Right to Erasure (Art. 17 GDPR)

You can request the deletion of your data if:

• The data is no longer necessary for the purposes

• You have withdrawn your consent and there is no other legal basis

• You have objected to the processing

• The data was processed unlawfully

• There is a legal obligation to delete

Exception: Retention obligations (e.g., tax obligations) may prevent immediate deletion.

12.4 Right to Restriction of Processing (Art. 18 GDPR)

You can request that we restrict processing if:

• You dispute the accuracy of the data

• The processing is unlawful, but you do not want deletion

• We no longer need the data, but you need it to assert legal claims

• You have lodged an objection and it is not yet clear whether our legitimate grounds outweigh yours

12.5 Right to Data Portability (Art. 20 GDPR)

You have the right to receive the data concerning you in a structured, commonly used, and machine-readable format and to transmit this data to another controller.

12.6 Right to Object (Art. 21 GDPR)

You have the right to object at any time to the processing of data concerning you based on Art. 6 para. 1 lit. f GDPR (legitimate interest), for reasons arising from your particular situation.

Objection to direct marketing: You can object at any time to the processing of your data for the purpose of direct marketing (newsletter). After your objection, we will no longer process the data for these purposes.

12.7 Right to Withdraw Consent (Art. 7 para. 3 GDPR)

If the processing is based on your consent, you can withdraw it at any time with effect for the future. The lawfulness of the processing carried out until the withdrawal remains unaffected.

12.8 Automated Decision-Making and Profiling (Art. 22 GDPR)

We do not use automated decision-making or profiling procedures that would have legal effects on you or significantly affect you.

12.9 Right to Lodge a Complaint with a Supervisory Authority (Art. 77 GDPR)

You have the right to lodge a complaint with a data protection supervisory authority about our processing of your data.

Competent supervisory authority:
The supervisory authority responsible for you depends on your place of residence. For users in the EU/EEA, please contact your national data protection authority.

13. Contact for Exercising Your Rights

To exercise your rights, please contact:

Email: [Data protection email]
Postal address: [Your address]

We will respond to your request immediately, but at the latest within one month.

14. Data Security

We implement technical and organizational security measures to protect your data against accidental or intentional manipulation, loss, destruction, or access by unauthorized persons:

• SSL/TLS encryption of data transmission

• Encrypted storage of passwords

• Regular security updates

• Access restrictions to employees with legitimate interest

• Regular data backups

• Firewalls and intrusion detection systems

However, we point out that data transmission over the Internet (e.g., via email) may have security gaps. Absolute protection cannot be guaranteed.

15. Notice for Minors

Our platform is exclusively aimed at persons aged 18 and over. Persons under 18 are not permitted to register and use the platform. We do not knowingly collect data from minors.

16. Changes to This Privacy Policy

We reserve the right to adapt this Privacy Policy to comply with changed legal requirements or to reflect changes in our services.

In the event of significant changes, we will inform you by email or by a clear notice on our platform. The current version is always available on our website.

Last update: [Insert date]

17. External Links

Our platform may contain links to external third-party websites. We have no influence on their content. The respective provider or operator of the linked pages is always responsible for the content of the linked pages. This Privacy Policy does not apply to external websites.

Note: This Privacy Policy has been carefully prepared but does not replace individual legal advice. For your specific situation, we recommend review by a data protection officer or attorney specializing in data protection law.

Terms of Service

TERMS OF USE

I. Scope of Services and Subject Matter of Contract

(1) Friends69.com (hereinafter referred to as "Operator") provides an online platform for contact mediation on which data and descriptive characteristics (profiles) of individuals and couples are stored. The Operator compares the data records contained therein according to criteria specified by the user and provides users with contact details of persons who have approved this and whose profiles or search criteria largely match. In addition, the Operator enables database queries based on specific selection criteria as well as contact between registered users via a software-based contact form and other communication functions.

(2) User profiles may also be accessible via platforms of third-party providers with the same content orientation, provided that these companies cooperate with the Operator and use its software for a unified web presence (partner companies). The user expressly consents that the Operator's database can also be accessed via such third-party platforms. At the same time, the user can access the profiles of users of partner companies. Data that serves to individualize users will not be made accessible to third parties or companies outside of these cooperations.

(3) The following General Terms and Conditions govern the use of this service.

(4) The platform can be used for both private and commercial purposes. During registration, the user can choose whether to create a private profile or a business profile. Commercial users (e.g., mediation agencies, coaches) must indicate this during registration by selecting the "Business Profile" option.

(5) The Operator offers various membership models:

• Basic Membership (free): Basic functions for profile creation and limited use of the platform

• Premium Memberships (paid):

  • Monthly subscriptions (1, 3, 6, or 12 months duration)

  • One-time payments for special promotions (e.g., lifetime membership)

The available tariffs, scope of services, and prices can be viewed on the Operator's website. Not all tariff variants are available at all times; the Operator reserves the right to offer special promotions for a limited time.

(6) Basic membership is free of charge. Premium memberships are subject to charges and are offered as subscriptions with a fixed term or as one-time payments (e.g., lifetime membership).

(7) The Operator reserves the right to make additional services or extended functions available for a fee. Such services require prior and express commissioning by the user.

II. Registration, Access, and Use

(1) Registration is carried out via the input form on the Operator's website. Registration establishes a contractual relationship between the Operator and the registered user. During registration, the user can choose between:

• Private profile: Use for private, non-commercial purposes

• Business profile: Use for commercial purposes (e.g., mediation agencies, commercial contact mediation)

(2) The user is obliged to provide personal data correctly and completely. In the event of significant changes to the data (especially email address), the user is obliged to update them immediately. Data that serves to individualize a person and/or enables telephone contact with them (e.g., full name, telephone number) are not visible to other users within the online platform unless the user expressly releases them.

(3) In the event of unlawful use of the system by the user, the Operator may block or delete the user's profile at any time. Unlawful use exists in particular in the event of violations of these Terms of Use, criminal acts, or misuse of the platform.

(4) Persons under 18 years of age are not permitted to register and use the platform. A contractual relationship with minors is expressly rejected.

III. Data Protection

(1) The Operator undertakes to observe the statutory provisions on data protection, in particular the General Data Protection Regulation (GDPR) and national data protection laws.

(2) In the context of contractual performance, personal data is collected, stored, processed, and used. Personal data is information relating to the personal and factual circumstances of a specific or identifiable user.

(3) The legal bases for data processing result from:

• Art. 6 para. 1 lit. b GDPR (contract performance)

• Art. 6 para. 1 lit. a GDPR (consent)

• Art. 6 para. 1 lit. f GDPR (legitimate interests)

(4) The user consents to the Operator using personal data from their profile – such as age, gender, place of residence, interests, photos – to provide the platform functions, improve the service, and design the offer according to needs.

(5) Detailed information on data processing, user rights (information, deletion, correction, objection, data portability), storage periods, and disclosure to third parties can be found in the Operator's separate Privacy Policy, which can be viewed on the website.

(6) Data is not used vis-à-vis third parties, except within the framework of the purposes described in the Privacy Policy (e.g., technical service providers, payment service providers). Customer data will not be transmitted to third parties for advertising purposes without the user's express consent.

(7) At the user's request, the Operator will provide them with complete information about the stored data relating to the user at any time. The provision of information is free of charge.

(8) The user acknowledges that data protection for data transmissions in open networks such as the Internet cannot be fully guaranteed according to the current state of technology. The user therefore bears co-responsibility for the security of the data they transmit via the Internet.

(9) This does not affect the joint access to user profiles within the internet platforms of partner companies according to Section I (2). These are also obliged to guarantee data protection in accordance with the above provisions.

IV. Paid Memberships and Payment Processing

(1) The use of premium memberships requires booking a paid tariff. When booking, the user chooses between:

• Subscriptions: Recurring payments with automatic renewal (1, 3, 6, or 12 months)

• One-time payments: One-time payment for a defined service period or for permanent membership (e.g., lifetime membership during special promotions)

(2) The user's booking intention becomes binding upon confirmation of the booking by clicking the corresponding button after selecting the desired tariff and payment method.

(3) Payment processing is carried out via external payment service providers. During the payment process until final completion of payment, the Operator assigns the claim to the respective payment service provider. This also applies to any collection proceedings that may be initiated, e.g., as a result of a chargeback or non-payment.

(4) For subscriptions, the user will be clearly and comprehensively informed before conclusion of the contract about:

• The price structure

• The billing period

• The renewal conditions

• The cancellation options

Subscriptions automatically renew for the selected term unless they are cancelled before the end of the current period.

(5) The personal data made available to the payment service provider – in particular credit card and account information – are processed and stored exclusively by the payment service provider. The Operator has no access to this data at any time.

(6) The terms and conditions of the respective payment service provider apply to payments. By completing the payment process, the user also accepts their terms and conditions.

(7) After successful payment and electronic notification by the payment service provider, the booked membership will be activated immediately and will be available to the user.

(8) The user has no claim to the permanent availability of a specific payment method. The Operator reserves the right to deactivate individual payment methods at any time or replace them with others.

(9) For subscriptions, the booked term cannot be terminated early. Access to premium functions remains until the end of the paid term, even if the user cancels the subscription.

V. Refunds and Right of Withdrawal

(1) As a general rule, amounts already paid will not be refunded, as the service is provided immediately upon activation of the membership.

(2) Right of withdrawal for contracts concerning digital content:

In accordance with § 356 para. 5 German Civil Code (BGB) / applicable consumer protection laws, the right of withdrawal expires for contracts concerning the provision of digital content (not on a physical data carrier) if the Operator has started to execute the contract after the user:

• has expressly agreed that the Operator will start to execute the contract before the end of the withdrawal period, and

• has confirmed their knowledge that they will lose their right of withdrawal by giving their consent at the start of the execution of the contract.

This consent is given during booking by clicking the corresponding confirmation box. Upon immediate activation of the membership, the right of withdrawal expires.

(3) For one-time payments (e.g., lifetime membership), the same regulations apply as under para. 2.

(4) A refund is only possible in exceptional cases if:

• The Operator has not provided the contractually agreed service (technical failure for which the Operator is responsible)

• Double payments or multiple charges occurred due to a technical error within the Operator's area of responsibility

In these cases, the corresponding amount will be refunded in full and free of charge via the same payment method used by the user.

(5) Refund requests must be submitted in writing (by email) with details of the booking data and justification to the Operator.

VI. User Obligations

(1) Each user is obliged to treat emails, messages, and data of other users that become known to them during or through the use of the platform confidentially. They may not make these accessible to third parties without the consent of the respective author. This also applies to names, telephone and fax numbers, residential and email addresses, and/or URLs of other users. The forwarding of any data to non-users is also prohibited. The user may only use this data for the purpose of their personal communication with other users.

(2) The user undertakes not to publish or distribute any offensive, discriminatory, glorifying violence, illegal, or otherwise inadmissible content on the platform.

(3) Commercial users are obliged to clearly indicate their commercial status in their profile and to present their business activities transparently.

(4) In the event of significant indications of inadmissible or unlawful use, the Operator may immediately block the user's use of the platform or delete the user account.

VII. Termination of Membership

(1) Basic Membership: Each user can terminate the free basic membership at any time without giving reasons. Termination can be made in text form to the Operator or by deletion of the profile by the user after logging in to the platform.

(2) Premium Subscriptions: Subscriptions can be cancelled at any time with effect from the end of the current billing period. Cancellation can be made:

• By clicking the "Cancel subscription" button in the user area of the platform

• By informal message to the Operator's customer support (email)

The cancellation takes effect at the latest at the end of the current billing period. Until then, access to premium functions remains.

(3) One-time payments: For one-time payments (e.g., lifetime membership), the user can delete their profile at any time. There is no entitlement to a refund (see Section V).

(4) Upon cancellation by user-initiated deletion within the platform's functionality, the data record stored for the profile is no longer accessible to the user or other users. Receipt of electronic messages within the platform is no longer possible after deletion of the profile and the contractual relationship is terminated.

Otherwise, deletion takes place immediately in the above sense after receipt of the cancellation by the Operator. The provisions of §§ 627 and 628 BGB remain unaffected.

(5) The Operator is entitled to discontinue the services offered in whole or in part at any time. In this case, the Operator will inform users at least 4 weeks in advance.

VIII. Industrial Property Rights and Other Rights

(1) All industrial property rights and name rights to services, processes, software including development documents, technologies, trademarks, trade names, inventions, and all materials resulting from the operation of the platform are exclusively owned by the Operator, unless restrictions are made below.

(2) Names and trademarks of partner companies that access the platform are exclusively owned by them or third parties. Routines and third-party software necessary for software development, which the software for operating the platform may access, are licensed by the Operator.

(3) Rights to graphics, texts, routines, and software are possibly owned by third parties and are possibly licensed by the Operator. Insofar as such rights are used to display advertising measures on the platform, the rights belong to the respective owner.

IX. Liability

(1) The Operator cannot naturally guarantee the accuracy and security of information that users transmit during communications or post in their profiles. Liability for this is excluded in any case. The Operator also assumes no liability for the accuracy of created user profiles and their evaluation with regard to matches with other users.

(2) The Operator assumes no liability for the uninterrupted availability of the system as well as for system-related failures, interruptions, and malfunctions of technical facilities. The Operator is in particular not liable for disturbances in the quality of access due to force majeure or due to events for which the Operator is not responsible, in particular the failure of communication networks and gateways. The Operator assumes no liability for insignificant interruptions of the service owed.

(3) For damages that do not occur due to the aforementioned causes, the Operator is only liable in the event of intent and gross negligence on the part of its bodies, employees, and vicarious agents and only in the ratio in which it contributed to the occurrence of the damage in relation to other causes.

(4) The Operator is liable for simple negligence only insofar as a body, employee, or vicarious agent of the Operator has violated an essential contractual obligation. Liability is limited to the typically occurring damage.

(5) Liability for damages arising from injury to life, body, or health as well as under the Product Liability Act remains unaffected.

(6) Otherwise, liability is excluded.

X. Indemnification

The user hereby indemnifies the Operator from any liability and from all obligations, expenses, and claims arising from damages caused by users due to defamation, insult, violation of personal rights, violation of intellectual property rights, or other legal violations by the user. Furthermore, each user indemnifies the Operator from any liability and all claims and costs asserted against the Operator due to a violation of these Terms and Conditions.

XI. Set-off and Right of Retention

The user may only set off their own claims against the Operator or assert a right of retention insofar as their claims have been legally established, are undisputed, or have been recognized by the Operator.

XII. Amendment of the General Terms and Conditions

(1) The Operator is entitled to change the Terms and Conditions at any time, whereby the Operator will expressly point out the respective changes to the user. This right of notification can also be exercised by sending a declaration to the email account named by the customer within the framework of this contract, whereby the amended Terms and Conditions will also be transmitted.

(2) The user has the opportunity to object to the amended General Terms and Conditions within a period of two weeks. The Operator will expressly point this out with each change. If the user does not object to the change within the deadline, the new Terms and Conditions will be valid for this user from the day the deadline expires.

(3) In the event of an objection, the Operator is entitled to terminate the contractual relationship with one month's notice.

XIII. Applicable Law and Place of Jurisdiction

(1) The law of the Operator's place of business applies – likewise, the Operator's place of business is agreed as the place of jurisdiction.

(2) For contracts with consumers (private users), mandatory provisions of the country in which the user has their habitual residence remain unaffected, insofar as these grant the consumer greater protection.

(3) If the user is a merchant, legal entity under public law, or special fund under public law, the place of jurisdiction agreed upon is the Operator's registered office. However, the Operator is also entitled to sue at the user's general place of jurisdiction.

(4) Should individual provisions of these Terms and Conditions be or become invalid in whole or in part, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by a valid provision that comes closest to the economic meaning and purpose of the invalid provision.

XIV. Contact and Customer Support

For questions, cancellations, or support requests, the user can reach the Operator via the contact options specified on the website.

Operator Contact: